Customer Service

Category:

Level 1 Award in Customer Service
Level 2 Award in Customer Service
Level 1 Award in Customer Service

Who is this qualification for?

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

How long will it take?

To complete this qualification learners should expect to undertake 30 guided learning hours.

Topics covered

include Know how to deliver good customer service, Know different communication methods, Know how to provide good customer service in line with organisational procedures and Know how to effectively deal with customer queries, problems and complaints.

Level 2 Award in Customer Service

Who is this qualification for?

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

How long will it take?

To complete this qualification learners should expect to undertake 6 guided learning hours.

Topics covered

These include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints.