Conflict Management

Level 2 Award in Conflict Management
Level 3 Award in the Delivery of Conflict Management Training
Level 2 Award in Conflict Management

Who is this qualification for?

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

How long will it take?

To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 16-hours and of this 11-hours is recommended as guided learning (GL).

Topics covered

These include how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations and good practice to follow after conflict situations.

Level 3 Award in the Delivery of Conflict Management Training

Who is this qualification for?

This qualification is aimed at individuals who wish to deliver scenario-based conflict management training. It is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.

How long will it take?

To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 43-hours and of this 32-hours is recommended as guided learning (GL).

Topics covered

These include how communication can be used to solve problems and reduce the likelihood of conflict, factors that influence human responses in conflict situations, how to reduce risks and good practice to follow after conflict situations.